Frequently Asked Questions and Policies

Select FAQ category from the left for information. If you need more information, please email kimberly@kimberlycoleonline.com

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Subscription Boxes - EVERYTHING YOU WANT TO KNOW!

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Personal Information

WHAT IS YOUR PRIVACY POLICY AND EMAIL USAGE?

PRIVACY POLICY:
This Privacy Policy governs the manner in which Kimberly Cole Signature Gifts collects, uses, maintains and discloses information collected from users (each, a "User") of the www.kimberlycoleonline.com, www.KimberlyColeSignatureGifts.com, www.WristfullyThinking.com websites ("Sites"). This privacy policy applies to the Sites and all products and services offered by Kimberly Cole Signature Gifts.

Note, the privacy practices set forth in this privacy policy are for this Web site only. If you follow a link to another Web site(s), please review the privacy policies posted at those sites.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, etc.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may use third-party advertising companies to collect data and/or serve ads when you visit our Web site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, visit http://networkadvertising.org/.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Kimberly Cole Signature Gifts collects and uses Users personal information for the following purposes:

To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy
Kimberly Cole Signature Gifts has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Kimberly Cole Signature Gifts

770-870-0575

www.kimberlycoleonline.com

kimberly@kimberlycoleonline.com

WHY DO NEED MY EMAIL ADDRESS?

We are an online company. We will use your email to provide order confirmation, delivery tracking and information relevant to Kimberly Cole Signature Gifts. We respect your privacy, and hate SPAM just as much as you do. Rest assured that your email address or personal information will never be shared to any third parties.

WHAT HAPPENS WHEN I PROVIDE MY EMAIL ADDRESS VIA YOUR HOME PAGE SIGN UP?
When you become a part of our email subscriber list, you will begin to receive our monthly communications. These communications will include gifting tips, announcements, behind the scenes, discount codes, new products, promotions for our email subscribers and more. Do not worry, we will never be spammy. We typically send 2-3 communications per month. During holiday season, you may receive more, as we want to bring you up to date information in a timely manner.

WHAT IS YOUR PRIVACY POLICY AND EMAIL USAGE?

Note, the privacy practices set forth in this privacy policy are for this Web site only. If you follow a link to another Web site(s), please review the privacy policies posted at those sites.

Personal identification information

Distribution of Information

How we use collected information
Kimberly Cole Signature Gifts collects and uses Users personal information for the following purposes:

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Kimberly Cole Signature Gifts

770-870-0575

www.kimberlycoleonline.com

DO YOU HAVE AN ORDER MINIMUM?

Yes, we have an order minimum for our Custom, Semi Custom and on some of our Digital Gift Designs and Services. Minimums are based on gift type.

There are no order minimums on our Ready to Ship gifts.

For more information on order minimums, please complete this form and a member of our team will reach out to you within 12 business hours.

WHAT IS YOUR LEAD TIME?

CUSTOM GIFTS: Our custom gifts are carefully curated and assembled to your specifications. Therefore, we like to have 6 weeks to complete our Custom Design process, which includes design, sourcing, gift assembly and shipping. During busy seasons (like the holidays), we may require more time. We do accept rush projects on a case by case basis. We are here to assist you and will work with you to meet your deadline.

SEMI CUSTOM GIFTS: The turnaround time depends on the size of your order, but in general, for orders of 20 boxes or less, Semi- Custom Gifts ship within 2-3 weeks of us receiving your completed order (files, payment, hi-res images. Orders greater than 20, may require longer lead times.

READY TO SHIP GIFTS: All of our gifts are created by hand as you order. This is in an effort to ensure products in your order are fresh. Once order is placed, please allow 1-3 business days for production PLUS transit time for delivery. This does not include the date of your order. For example, if you place your order on a Monday, the latest your gift would ship would be on Thursday. Bulk orders requiring customization (your logo, personalized gift tags, printed ribbon, labels, monogrammed items, etc) are subject to longer production times.

WILL MY ORDER BE PROCESSED OR STARTED THE SAME DAY?
Orders must be placed by noon (12:00 pm ET) Monday through Friday to process the same day. Orders placed after 12:00pm will be placed on our production schedule the next business day. NOTE: THIS DOES NOT INCLUDE SHIPPING TIME.

PLEASE NOTE:

Carriers (UPS, USPS and FEDEx) DO NOT consider GUARANTEED SERVICE due to continued shipping delays. We are unable to 100% guarantee an exact delivery date. Nor are we able to arrange or predict specific delivery dates with any level of certainty.

The information below is ONLY a guide:

• STANDARD DOMESTIC (USPS, FEDEX, UPS, COURIER(GA ONLY)):1- 7 business days
• 2 DAY (UPS OR FEDEX): 2 business days
• NEXT BUSINESS DAY (UPS OR FEDEX): 1 business day

Again, none of these are GUARANTEED.

I LIKE A GIFT IN YOUR READY TO SHIP GIFTS, BUT WANT A DIFFERENT TAG OTHER THAN THE ONE PICTURE. IS IT POSSIBLE TO CHANGE?

Absolutely! To select a different gift tag, simply select from the gift tag options featured on each product page prior to check out. There is no additional charge to select a different gift tag. If you need a custom tag, for example with you logo, QR code, picture, etc, please contact us via email at kimberly@kimberlycoleonline.com to upgrade that gift.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, Apple Pay, Google Pay, Shop Pay, PayPal, PayPal Pay Later, Amazon Pay and Affirm. For orders over $5000 we accept ACH or wire transfer only.

We do not store credit card information, therefore we cannot take payment over the phone.

ALL orders must be paid in full prior to us starting any order—NO EXCEPTIONS. Delayed payments will result in an increased processing, ship date and ultimately the time you will receive your order. If you need to break payments, we do accept Affirm and PayPal Pay Later options.

DO YOU SHIP CHOCOLATE DURING WARM WEATHER?

We are in Georgia. For hand deliveries (Metro Atlanta area), melting is not an issue as deliveries are made in air conditioned vehicles.

For Shipped orders: Please note that ordering items (chocolate, taffy, some bath and body products, etc) subject to melting is at your own risk. Quality upon delivery cannot be guaranteed by Kimberly Cole Signature Gifs and is unable to issue refunds as a result of melting regardless of the time of year, even when cold packs are used. We typically ship items that are subject to melt November to early April. We would then substitute that item for something of equal or greater value.

DO YOU SEND A RECEIPT IN THE BOX?

Since we send gifts directly to recipients in most cases, NO we DO NOT include a receipt inside the shipping box with the gift you send. You will receive an email confirmation upon placing your order, which can serve as your receipt. If you need something additional, please email us at kimberly@kimberlycoleonline.com. We are more than happy to help.

WILL MY RECIPIENT ADDRESSES REMAIN PRIVATE AND CONFIDENTIAL?

Yes! We take privacy very seriously and we will never share your recipient information with anyone outside of our shipping team.

WHAT IS YOUR REFUND POLICY?

We will be happy to change or cancel your order and arrange a refund prior to processing your order. Refunds will be credited to the original form of payment within 2 business days.

IF A GIFT IS RETURNED BY SENDER, CAN I SEND TO SOMEONE ELSE?

You can ship the returned UNOPENED gift to a new address or to yourself if you prefer.

If a gift has been returned to us for any reason, you will be notified by email and/or phone call.

We will notify you via email and/or a phone call that your gift has been returned and the reason it was returned (ie not picked up, declined by recipient, invalid address).

*You provide us with an updated/valid mailing address to attempt re-delivery. There will be an additional shipping charge.

*We inspect the contents of the box and adjust anything that may have shifted during transit to make sure the gift is in perfect condition to be shipped again.

*We repackage your gift in a brand new, clean shipping box with new shipping material.

*The fee to re-process return to sender gifts is $15 plus the actual cost postage.

*We will send you an invoice electronically and once the invoice is paid, we will re-ship the gift to your recipient within 2 business days.

*If the invoice is not paid within 5 business days of the invoice being sent, the gift is considered unclaimed and becomes the property of Kimberly Cole Signature Gifts.

WHAT ARE YOUR DELIVERY METHODS?

We ship anywhere in the United States via FedEx, UPS and USPS. For bulk shipments large enough to require palletized delivery, we use various freight carriers.

We also offer LOCAL Hand Delivery Services in the Metro Atlanta area via courier partners.

SAME DAY Delivery – by mid 2024 we will begin to offer a line of products available for SAME DAY delivery.  We have partnered with UPS Roadie.  Information will be on product pages.

Currently we only ship to addresses within the United States from our website.

I JUST PLACED AN ORDER AND AM WORRIED IT WON’T ARRIVE ON TIME. IS IT TOO LATE TO UPGRADE TO RUSH SHIPPING?
No problem, if you notify us on the same day that your order is placed, we are happy to assist you with upgrading your shipping method for a faster delivery.  Please email: kimberly@kimberlycoleonline.com and we would be happy to assist you.

CAN YOU ARRANGE FOR MY GIFT TO ARRIVE ON A CERTAIN DAY?
If you order a gift from our online shop (ready to ship) by 10 AM EST (Mon-Fri) and select Next Day shipping, we will rush production and send your gift out that same day for arrival the following day.  However, please note, that carriers (UPS and FEDEx) DO NOT consider GUARANTEED SERVICE due to continued shipping delays.  We are unable to 100% guarantee Next Day arrival.  Other than this, we are not able to arrange or predict specific delivery dates with any level of certainty.

WHAT HAPPENS IF MY GIFT GETS SENT BACK TO KIMBERLY COLE SIGNATURE GIFTS AS A RETURN TO SENDER?

*We will notify you via email and/or a phone call that your gift has been returned and the reason it was returned (ie not picked up, declined by recipient, invalid address).

*You provide us with an updated/valid mailing address to attempt re-delivery. There will be an additional shipping charge.

*We inspect the contents of the box and adjust anything that may have shifted during transit to make sure the gift is in perfect condition to be shipped again.

*We repackage your gift in a brand new, clean shipping box with new shipping material.

*The fee to re-process return to sender gifts is $15 plus the actual cost postage.

*We will send you an invoice electronically and once the invoice is paid, we will re-ship the gift to your recipient within 2 business days.

*If the invoice is not paid within 5 business days of the invoice being sent, the gift is considered unclaimed and becomes the property of Kimberly Cole Signature Gifts.

WHAT ARE YOUR SHIPPING TRANSIT TIMES?

PLEASE NOTE:

The information below is ONLY a guide:

• STANDARD DOMESTIC (USPS, FEDEX, UPS, COURIER(GA ONLY)):1- 7 business days
• 2 DAY (UPS OR FEDEX): 2 business days
• NEXT BUSINESS DAY (UPS OR FEDEX): 1 business day

Again, none of these are GUARANTEED.

SEE ALL FAQ'S ABOUT SUBSCRIPTION BOXES

HOW DO I UPDATE SHIPPING INFORMATION FOR MY SUBSCRIPTION BOX?
If you ever need to update your shipping information, please email us at kimberly@kimberlycoleonline.com.

HOW DO I UPDATE SIZE INFORMATION?
If you need to update size information, please email us at kimberly@kimberlycoleonline.com. Be sure to provide order number, receipient's name/address to help us identify your subscription.

WHY DO YOU ASK FOR SIZES ON THE SUBSCRIPTION BOXES?
We may include items in the boxes like t-shirts, shoes, so we like to have that information on file in the event we need that information. If you need to change size information, please email us at kimberly@kimberlycoleonline.com.

HOW DO THE SUBSCRIPTION BOXES WORK?
We offer a collection of Subscription Boxes.

Please visit individual subscription box pages for details.

GRL PWR

A LITTLE BIT O' HOME COLLEGE CARE PACKAGES

OH WHAT FUN IT IS CHILDREN BOXES

THINKING OF YOU CONDOLENCE BOXES

BABY LOVE BOXES: THE FIRST YEAR

WOMAN UP

WHERE DO YOU SHIP THE SUBSCRIPTION BOXES?
Currently we ship to all 50 US states.

WHEN ARE THE SUBSCRIPTION BOXES SHIPPED?

Please visit individual subscription box pages for details on shipping dates and shipping costs.

GRL PWR

A LITTLE BIT O' HOME COLLEGE CARE PACKAGES

OH WHAT FUN IT IS CHILDREN BOXES

THINKING OF YOU CONDOLENCE BOXES

BABY LOVE BOXES: THE FIRST YEAR

WOMAN UP

WHEN DO I GET BILLED FOR SUBSCRIPTION BOXES?

Please visit individual subscription box pages.

GRL PWR

A LITTLE BIT O' HOME COLLEGE CARE PACKAGES

OH WHAT FUN IT IS CHILDREN BOXES

THINKING OF YOU CONDOLENCE BOXES

BABY LOVE BOXES: THE FIRST YEAR

WOMAN UP

CAN I PAUSE A SUBSCRIPTION?
You sure can! If you need to pause your box for a certain time period, then email us at kimberly@kimberlycoleonline.com. Please be sure to pause 14 days prior to your next billing date or you will be charged for the following month and will receive a box.

CAN I CANCEL MY SUBSCRIPTION?
Yes, there is no commitment. We do offer a PAUSE option if you would like to temporarily stop shipments and resume at a later date. If you must cancel, please log into your account on our website and cancel. Cancellation requests must be received 14 days prior to your next billing date or your will be charged for the following month. NOTE: Prepaid subscriptions are not eligible for refunds.

WHAT IS IN THE SUBSCRIPTION BOXES?

We offer a series of subscription boxes here at Kimberly Cole Signature Gifts, LLC. Please refer to the product page of the box for more details.

GRL PWR

A LITTLE BIT O' HOME COLLEGE CARE PACKAGES

OH WHAT FUN IT IS CHILDREN BOXES

THINKING OF YOU CONDOLENCE BOXES

BABY LOVE BOXES: THE FIRST YEAR

WOMAN UP

WHAT DO I DO IF MY SUBSCRIPTION BOX IS DAMAGED?
At Kimberly Cole Signature Gifts, LLC, we always want to make sure your items arrive safe and sound. Please contact us immediately at kimberly@kimberlycoleonline.com and we will fix the problem ASAP!

WHY ARE SOME OF THE ITEMS RECEIVED IN THE SUBSCRIPTION BOXES DIFFERENT FROM WHAT IS SHOWN IN THE REVEAL PICTURES/VIDEOS?
We do our best each month to keep up with order volume, however sometimes there are vendor delays or shortages. We may replace some items with items of equal or greater value if a certain item is not available.

WHAT DO IF MY SUBSCRIPTION BOX HAS NOT ARRIVED?
Once shipped your box should arrive in 3–7 delivery days, if it has been longer then 10 days please contact us at kimberly@kimberlycoleonline.com and we will find the status of your box.

WHEN WILL I RECEIVE MY SUBSCRIPTION BOX?
Our boxes are shipped by the 15TH of each month. You must place your order by the 1st of the month in order to receive the box that same month. Otherwise you will receive the box the following month. IF you still have questions or are not sure, please feel free to reach out to us via email at kimberly@kimberlycoleonline.com. Also, some of our boxes fall within certain critical dates such as student breaks for college students (A Little Bit O Home College Care Packages), in that case we will make adjustments to ship earlier.

CAN I PURCHASE A SUBSCRIPTION BOX AS A GIFT?
You certainly can! Gifting is our specialty! The subscription boxes make great gifts and are literally the gifts that keep on giving. Just the select the gift box option at the time of your order and complete the message card information.

ARE SUBSCRIPTION BOXES RECYCLABLE?
Our custom printed boxes are made from recycled materials and are environmentally friendly.

WHAT IFSOMETHING IS MISSING FROM MY SUBSCRIPTION BOX?
We take great care in checking and double checking the contents of the boxes. But at the same time we are human. If you think something is missing from your subscription box, by all means reach out to us at kimberly@kimberlycoleonline.com and we will check the quality control sheet for your order and take care of it for you.

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